Review Verification
Understand our verification methods to ensure all reviews are based on real experiences.
We check your email. We cross-check the company's details. Sometimes we ask for proof, like a contract or Bill of Lading.
We check the service dates, the cost, and the company name. If needed, we may ask for a booking confirmation too.
We need your email to update you on your review, and to ask questions if something's unclear. We keep it private.
No. Our moderation team makes that call alone. A company can only flag a review for us to re-check.
We re-check it against our records and your details. We only remove it if it breaks our rules or we can't back it up.
It's not always required, but it can slow things down, especially for a disputed review. We look at each case on its own.
No, a posted review is final. Add a follow-up comment instead, to say how the company fixed things.
The same way for everyone. Rating or profile status doesn't change the rules.
We reject and remove anything false, malicious, or legally defamatory. Reviews must tell the truth about your own experience.
Still have questions?
Ask ShipAdvisor AI it can answer any shipping question in real time.