Privacy Policy

Transportvibe, Inc. ("Transportvibe," "we," "us," or "our") is the "data controller" for the personal data we collect through transportvibe.com and related services (the "Platform").

We're incorporated in Delaware, USA. Our address is 1209 Orange Street, Wilmington, Delaware 19801. For privacy questions, email our Privacy Team at privacy@transportvibe.com.

This policy covers everyone who uses the Platform: customers researching auto transport, people leaving reviews, brokers and carriers with a company profile, and anyone using the AI Advisor or Full Service.

What you give us directly

• Account info (when you sign up): your name, email, and a hashed password.
• Review content (when you post a review): the review text, star rating, shipment details like route, vehicle, and price, and any photos you add.
• Shipment details (for Full Service bookings): pickup and drop-off cities, vehicle make, model, and year, pickup dates, transport type, and your phone number.
• Contact info (when you reach out to us): your name, email, and your message.
• Company profile info (if you're a broker or carrier claiming a profile): company name, MC number, contact details, and business info.
• Payment info (for paid plans): handled through Stripe. We don't store your card number ourselves.
• AI Advisor chats (when you use the AI chat): your questions and the AI's answers.

What we collect automatically

• IP address, for security, fraud checks, and showing you region-specific content.
• Browser and device type, so the Platform works well on your setup.
• Pages you visit and time spent, so we understand how people use the Platform.
• Referring URL, so we know where our visitors come from.
• Cookies and similar tech, for sessions, preferences, and analytics (more in Section 6).

What we get from other companies

Sometimes we get a little data from outside sources. If you sign in with a provider like Google, we get your name and email from them. We never buy personal data from data brokers.

We only process your data when we have a lawful reason to. Here are the four reasons we rely on:

• To deliver the service you asked for. Publishing your review, managing your Full Service shipment, or running your company profile.
• For our legitimate business interests, like catching fraud, keeping the Platform secure, improving it, and protecting review integrity, as long as that doesn't override your rights.
• Because you said yes. This covers things like marketing emails or optional cookies. You can take back your consent any time.
• Because the law requires it. This covers tax records, FMCSA record-keeping, and responding to lawful government requests.

Running the Platform

We use your data to create and manage your account, publish your Verified Reviews, handle Full Service bookings, verify your email before a review goes live, answer your support questions, process payments through Stripe, and manage company profile claims.

Making the Platform better

We study usage patterns to improve design and features. We also use anonymized, aggregated chat data to improve the AI Advisor, and we build anonymized industry statistics.

Keeping things safe

We use your data to catch fake or manipulated reviews, investigate policy violations, verify a company's FMCSA credentials, and protect the Platform's security.

Staying in touch

We send review verification emails, shipment updates, and account notices. We only send marketing emails if you opted in, and you can unsubscribe any time with the link in the email or by writing to privacy@transportvibe.com. Unsubscribing from marketing doesn't stop transactional emails like shipment updates.

We never sell your personal data. We only share it in the cases below, and only as much as needed.

Companies that process data for us

Each one signs a data processing agreement and can only use your data the way we tell them to.

The company you reviewed

Your published review text and your first name and last initial are public and visible to the company you reviewed. Your email, full name, and anything you didn't publish stay private. We never hand those to the company.

Your Full Service carrier

If you book Full Service, we give the assigned carrier your name, phone number, vehicle details, and pickup and delivery address, just what they need to move your car.

Legal requests

If a court order, subpoena, or regulator like FMCSA, FTC, or law enforcement requires it, we may have to disclose your data. Where the law allows, we'll tell you first.

If we're acquired

If Transportvibe merges with or is bought by another company, your data could transfer to them. We'll notify you first and let you delete your account if you don't want that.

Cookies are small files your browser stores when you visit a site. We also use similar tools like local storage and session tokens. They keep you logged in, remember your settings, and show us how people use the Platform.

You can manage cookies in your browser settings, usually under Settings → Privacy or Tools → Options. Turning off the necessary ones will break parts of the Platform. We don't use ad cookies, don't allow retargeting, and don't share browsing data with ad networks.

We keep data only as long as we need it, to run the Platform, meet legal duties, or settle disputes.

Once we no longer need data, we delete it or scrub it so it can't be linked back to you. We may keep anonymized data indefinitely for research and statistics.

We use several safeguards to protect your data:

• Encryption in transit: everything sent between your browser and our servers is encrypted (HTTPS).
• Encryption at rest: sensitive stored data is encrypted.
• Password hashing: we never store your password as plain text.
• Access controls: only staff who need your data can see it.
• Regular security checks: we audit our systems and test for weaknesses.
• Secure payments: Stripe handles card payments under PCI-DSS rules. We never store your card number.

No system is perfectly secure. If a breach affects your data, we'll notify you as the law requires, within 72 hours if regulators need to know, and as soon as possible if it affects you directly.

You have the rights below. To use any of them, email privacy@transportvibe.com. We respond within 30 days, sooner if the law requires it.

If you live in California, the CCPA and CPRA give you extra rights over your data.

What we've collected in the past 12 months: identifiers (name, email, IP address), internet activity on the Platform, commercial info (your subscriptions and payments), and inferences we draw from your usage.

Your rights under California law:

• Know. Ask what we've collected, where it came from, why, and who we shared it with.
• Delete. Ask us to delete it, with some exceptions.
• Correct. Ask us to fix inaccurate info.
• Opt out of sale or sharing. We don't sell or share your data for behavioral ads, so there's nothing to opt out of, but you can confirm that at privacy@transportvibe.com.
• No discrimination. We won't treat you worse for using these rights.
• Limit sensitive data use. We don't use sensitive personal data beyond running the Platform.

To make a request, email privacy@transportvibe.com with the subject line "CCPA Request." We respond within 45 days, with one possible 45-day extension if we tell you. You can also name someone else to make the request for you, with written permission.

The Platform isn't for children under 13, and we don't knowingly collect their data. If you're a parent and think your child gave us personal info, email privacy@transportvibe.com and we'll delete it right away.

Anyone between 13 and 18 needs a parent or guardian's OK to use the Platform, in line with our 18+ age requirement in the Terms of Use. In practice, auto transport isn't something minors use, so we don't market to or collect data from them on purpose.

The Platform links to outside sites, like Google, Trustpilot, BBB, ConsumerAffairs, Yelp, and company websites. Once you click through, that site's privacy policy applies, not ours.

We're not responsible for how those sites handle your data. Read their policy before you share anything. Linking to a site doesn't mean we partner with it or endorse it, beyond what our Terms of Use say.

The AI Advisor might mention other companies in its answers. That doesn't mean we have a data-sharing deal with them.

We may update this policy as our practices, tech, or the law change. When we make a real change, we will:

• Post the update here with a new "Last updated" date.
• Email registered users at least 14 days before it takes effect.
• Show a notice on the Platform for at least 14 days beforehand.

Using the Platform after a change takes effect means you accept it. If you don't accept a major change, stop using the Platform and you can ask us to delete your account.

We keep every past version. Email privacy@transportvibe.com if you need an older one.