Terms of Use

Transportvibe, Inc. ("Transportvibe," "we," "us," or "our") runs transportvibe.com and everything connected to it (the "Platform"). We're a review and comparison platform for auto transport. We give you verified reviews, company TrustScores, an AI Advisor, and a fully managed Full Service shipping option.

We're incorporated in Delaware, USA. Our address is 1209 Orange Street, Wilmington, Delaware 19801. For general questions, email hello@transportvibe.com.

We hold an active FMCSA broker license, but it only applies to Full Service shipments (Section 7). For everything else on the Platform (Compare, the AI Advisor, company profiles), we're just an information and comparison site. We're not a broker, carrier, freight forwarder, or agent for any company we list.

Using the Platform in any way (browsing, posting a review, using the AI Advisor, booking Full Service, claiming a company profile, or buying a subscription) means you agree to these Terms, our Privacy Policy, and any extra terms for specific features.

If you don't agree, don't use the Platform.

Using this on behalf of a business?

You're confirming you have the authority to bind that company to these terms. From here on, "you" means that company.

What's on the Platform

Aggregated review scores from outside sites, our own Verified Reviews, the AI Advisor, a company comparison tool with TrustScores, company profiles with our own analysis, and Full Service managed shipping (covered by separate Full Service Terms).

What we don't do

Except when we're acting as your licensed broker through Full Service, we're an information platform, nothing more. We don't:

• Act as a broker, carrier, or agent for any listed Company
• Guarantee that info from listed Companies is accurate or complete
• Promise that any listed Company will do a good job
• Take responsibility for shipments you book directly with a Company outside Full Service
• Endorse a Company just because it's listed or pays for a subscription

About the outside review data

We pull review counts and ratings from Google, Trustpilot, BBB, ConsumerAffairs, and Yelp, shown only as combined totals. We don't reproduce individual reviews from those sites. We try to keep this accurate, but we can't promise it matches those sites in real time, and we're not affiliated with any of them.

Who can leave a review

Anyone who personally arranged or received a shipment with that Company. You can't review a shipment you didn't personally experience, review as a paid reviewer, or review on behalf of a competing Company.

By submitting a review, you're confirming

• It reflects your real, honest, personal experience.
• Nobody paid you or asked you to write something positive.
• It doesn't contain false statements, defamation, abuse, or anything unlawful.
• It's your own original writing and doesn't infringe anyone else's rights.
• You completed email verification before it went live.

The license you grant us

By posting a review or other content, you give Transportvibe a broad right (non-exclusive, worldwide, free, and ongoing) to use, reproduce, edit, publish, translate, and display it on the Platform and in our business. You still own your content, this license just lets us use it.

Moderation

We can moderate, decline, fix formatting on, or remove content that breaks these terms, our Review Guidelines, or the law. We don't remove a review just because a Company disputes it or asks us to. Companies can file a formal dispute through our process instead.

The AI Advisor gives information and guidance on auto transport. It's for information only, not legal, financial, or transportation advice.

Before you rely on it, know this

• It can give wrong, incomplete, or outdated answers. Double-check anything important.
• Price estimates come from past averages. They're not real quotes from any company.
• Company suggestions are informational, not endorsements or guarantees.
• The AI Advisor isn't a licensed broker. Nothing it says creates a binding deal with us or any Company.

What you can't do with it

Generate spam or harmful content, try to extract its system prompts, scrape data from it for commercial use without our written OK, or use it to break the law.

Full Service is our managed shipping option. As your licensed FMCSA broker, we pick your carrier, confirm your price, manage the shipment, and support you from pickup to delivery.

Full Service bookings run under the separate Full Service Terms and Conditions, given to you before you confirm anything. If these Terms and the Full Service Terms ever disagree, the Full Service Terms win for that shipment.

What you should know about Full Service

• Price lock: the written price you confirm is the price you pay. No surprise changes on pickup day.
• Coordination fee: $95 to $195, depending on route and vehicle, shown to you in full before you approve anything.
• Cargo insurance: held by the carrier, not us. We help with claims and advocate for you, but we're not the insurer.
• Nothing's booked until you say yes. No charge, no commitment, until you approve the written price.
• Cancellation: free before we assign a carrier. Fees may apply after that, per the Full Service Terms.
• If something goes wrong: we handle escalation with the carrier and insurer on your behalf.

Breaking any of these rules can get your account suspended, your content removed, or lead to legal action or a report to regulators:

• Faking reviews: posting false or paid reviews, running multiple accounts to boost or tank ratings, or coordinating review campaigns against competitors
• Impersonation: pretending to be someone or something you're not, or claiming authority you don't have
• Scraping: using bots to pull Platform data without our written permission
• Messing with the Platform: hacking in, uploading malware, or disrupting our systems
• Illegal use: using the Platform for fraud, broker impersonation, or FMCSA violations
• Harassment: threatening or harassing our staff, listed Companies, or other users
• Harmful content: posting anything defamatory, obscene, hateful, discriminatory, or that infringes someone's rights
• Gaming the AI: trying to extract its prompts, manipulate its answers, or use it to deceive people

If you're a broker or carrier interacting with the Platform (claimed profile, unclaimed profile, or paid subscription), these extra terms apply to you.

Company profiles

We build these from public FMCSA records and review data. Being listed doesn't mean we endorse you. We can list any auto transport company whether or not they want to be listed.

Claiming a profile

When you claim it, you're confirming you have the authority to act for the company, that your info is accurate, and that the company agrees to these Terms. We verify this against FMCSA records.

Responding to reviews

If you've claimed your profile, you can reply publicly to Verified Reviews. Keep it professional and factual. Claiming a profile doesn't give you the right to demand a review's removal or contact the reviewer directly.

Paid subscriptions

Covered by separate Subscription Terms. Fees don't get refunded except where the law requires it. Paying us never changes your TrustScore or your organic ranking, those come only from verified review data.

Rules for companies

• Don't solicit, pay for, or coordinate fake reviews.
• Don't misrepresent your FMCSA credentials, insurance, years in business, or service area.
• Don't contact reviewers to pressure them into changing or deleting a review.
• Don't violate FMCSA rules or consumer protection law.

Creating an account

Some features need one. Keep your info accurate and current. You're responsible for everything that happens under your account. If you think someone else got in, email security@transportvibe.com right away.

Closing your own account

Email hello@transportvibe.com any time. Your Verified Reviews stay on the Platform after you close your account, unless the law requires us to remove them.

Us closing your account

We can suspend or end your access, with or without warning, if you break these Terms, act fraudulently or harmfully, or if the law requires it. Our rules on intellectual property, disclaimers, liability, indemnification, and dispute resolution still apply even after your account closes.

Everything on the Platform (TrustScore's methodology, our editorial write-ups, the design, the software, our data, our AI systems, and the Transportvibe name and logo) belongs to Transportvibe, Inc. or our licensors, and is protected by US and international law.

What you're allowed to do

We give you a limited, personal, non-commercial right to use the Platform. That doesn't include copying it, distributing it, building something derivative from it, profiting from it, or reverse-engineering it.

Using TrustScore

You can mention a TrustScore factually, with clear credit ("Transportvibe TrustScore: [score], transportvibe.com"). You can't misrepresent a score, use our branding without permission, or imply we endorse your product. Companies need our written OK before using it in promotions.

You agree to defend, indemnify, and hold harmless Transportvibe, Inc. and its officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your access to or use of the Platform
• Your User Content, including any review you submit
• Your violation of these Terms or any applicable law
• Any dispute between you and any auto transport Company arising from a shipment
• Any misrepresentation you make in connection with your Platform use

We can take over the exclusive defense of anything covered by this clause. If we do, you agree to cooperate. You can't settle a claim like this without our written OK first.

THE PLATFORM AND ALL PLATFORM CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH NO WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT THE LAW ALLOWS, TRANSPORTVIBE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We don't promise that: TrustScores or review data are accurate or current; the AI Advisor's answers are correct or appropriate; any listed Company will do a good job; the Platform will run without interruption; or the Platform is free of harmful code.

Using the Platform, and trusting what's on it, is at your own risk. We're not responsible for how a shipment turns out or for disputes between you and a Company, except what's spelled out in the Full Service Terms for confirmed Full Service bookings.

TO THE FULLEST EXTENT THE LAW ALLOWS, TRANSPORTVIBE, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST GOODWILL, OR PERSONAL INJURY, NO MATTER THE LEGAL THEORY, EVEN IF WE WERE TOLD THIS COULD HAPPEN.

Our total liability to you for any claim related to these Terms or the Platform won't exceed the greater of: (a) what you paid us in the past twelve months; or (b) one hundred US dollars (USD $100).

These limits apply no matter the legal theory (contract, tort, strict liability, or anything else), even if a remedy here doesn't fully work out. Nothing here limits liability for death or injury caused by gross negligence or willful misconduct.

Step 1: Talk to us first.

Before filing anything formal, email legal@transportvibe.com and give us 30 days to work it out. Tell us what's wrong and what you want. Most things get resolved here.

Step 2: Binding arbitration.

If that doesn't fix it, any dispute about these Terms or the Platform goes to final, binding arbitration through the American Arbitration Association, under its Consumer Arbitration Rules. Arbitration happens in Wilmington, Delaware, or, for claims under $25,000, by phone or video if you choose. The arbitrator can award anything a court could, within what these Terms allow.

Class action waiver

YOU AND TRANSPORTVIBE EACH GIVE UP THE RIGHT TO A JURY TRIAL AND TO JOIN A CLASS ACTION OR CLASS-WIDE ARBITRATION. EVERY DISPUTE MUST BE BROUGHT INDIVIDUALLY.

Exceptions

Either side can go to court for injunctive relief to stop real harm, like IP theft, security issues, or review fraud.

Governing law

Delaware law governs these Terms. For anything not covered by arbitration, you agree to the courts of New Castle County, Delaware.

Time limit

You must file any claim within one year of when it happened, or you lose the right to, no matter what your state's normal deadline would be.

We can update these Terms any time. For a real change, we will:

• Update this page with a new "Last updated" date.
• Email account holders at least 14 days before it takes effect.
• Post a clear notice on the Platform for at least 14 days beforehand.

Using the Platform after a change takes effect means you accept it. If you don't, stop using the Platform before then. A Full Service booking confirmed before a change stays under the old terms. Email legal@transportvibe.com for a past version.

Send us notices by email to legal@transportvibe.com or certified mail to the address above, they count as received once we confirm. We'll send you notices to the email on file, or post them on the Platform.