Yes, Royal Auto Ship is worth it, but ask which quote you’re getting
Royal Auto Ship LLC is a 3-year-old, FMCSA-licensed auto transport broker with a TrustScore of 94/100 and a BBB A+ rating. This Royal Auto Ship review found steady praise for named agents and on-time pickups. The weak spot is the default Saver Rate quote. If your dates are tight, ask for the guaranteed First Class Rate.
TrustScore breakdown: how Royal Auto Ship earned a 94
Royal Auto Ship’s TrustScore is built from 2,137 reviews on Google, Trustpilot and BBB. Each review is tagged for 8 service metrics and weighted by platform, by how many reviews mention that metric, and by how recent the review is. The metrics roll into 6 pillars worth 100 points: Reputation 30, Performance 25, Pricing 15, Experience 15, Compliance 10 and Internal 5. FMCSA authority works as a pass/fail check, and Royal passes.
Pricing is the pillar that should shape your expectations. It’s worth 15 points and measures one thing: whether the quoted price is the price you paid. Most Royal Auto Ship reviews say it was. The ones that complain about a price going up match a clause in Royal’s contract. Ask which rate you’re on before you sign.
“Chances of acceptance by carriers at this rate may range from 5% to 30% depending on any number of factors such as prevailing economic conditions and the time of the year.”
— Royal Auto Ship LLC Terms & Conditions · Section 3.1 · Economy Saver Rate
What Royal Auto Ship does well, and where it falls short
Based on 2,137 reviews across Google, Trustpilot and BBB, plus 6 BBB complaints, FMCSA records and Royal’s own contract, rather than its marketing pages.
✓ Strengths
- Guaranteed First Class Rate locks your price and sets a same-day or next-day pickup window
- Free to cancel until a carrier accepts your order
- 4.7 on Royal Auto Ship’s Trustpilot page from 231 reviews, with 97% of them five stars
- One assigned advisor per order. Reviewers name agents like Luis, Nelson and Oscar again and again.
- BBB A+ rating, and none of its 6 complaints is marked Unresolved or Unanswered
⚠ Weaknesses
- The default Saver Rate isn’t guaranteed. Carriers accept it only 5% to 30% of the time, and the price can rise.
- The homepage says “$0 down,” but the Terms say your card is charged once the contract is formed
- After a carrier accepts, the Royal Auto Ship cancellation fee is at least $199, plus any carrier dry-run fee
- Royal carries no insurance on your car and caps its liability at the fees you paid it
- 3 of its 6 Royal Auto Ship complaints on BBB came in 2026, 2 of them over delivery issues
Performance data: the numbers behind the score
These aren’t Royal Auto Ship’s marketing numbers. They come from FMCSA SAFER, BBB and Transportvibe’s count of reviews across platforms, including the Royal Auto Ship MC number and USDOT record.
3 yrs
In Operation
5.0★
Avg Rating
A+
BBB Rating
1560299
MC Number
4094097
USDOT Number
What customers actually say — the good, mixed, and bad
922 reviews for Royal Auto Ship LLC.
★★★★★
“After hearing so many negative stories about the auto transport industry, I was extremely nervous about shipping my car across the country. Fortunately, **** at Royal Auto Ship made the entire process smooth and stress-free. He secured a driver at the exact price he originally quoted, and pickup happened right on sc...”
★★★★★
“I had a great experience with Royal Auto ship . From the beginning having the pleasure to work with Dean and getting everything set up to move my car across country to the delivery driver Igor. My car was delivered in a timely manner and my car arrived safely. I highly recommend!”
★★★★★
“Frank was awesome, gave me a guaranteed price and stuck to it. Great communication, great experience. And this is not a service industry that gets a lot of good reviews. Thanks Frank, awesome experience, I appreciate it!”
Company facts — FMCSA, licensing, payment terms
Before you book any broker, verify their FMCSA credentials independently. The data below is pulled from public FMCSA records and ROYAL AUTO SHIP LLC's published terms.
How Royal Auto Ship compares, head to head
Same methodology, same review sources. A like-for-like check of Royal Auto Ship against three other auto transport brokers on Transportvibe.
Royal Auto Ship LLC
Tempus Logix
Sherpa Auto Transport LLC
AmeriFreight Inc.
Pricing = quote accuracy. Comms = customer-reported communication quality during transit.
Who Should Use Royal Auto Ship and Who Shouldn’t?
Use Royal Auto Ship if:
You’re shipping a standard car by open car shipping or enclosed auto transport, and you’re willing to pay for the guaranteed First Class Rate. You also want one named advisor handling your order from booking to delivery. Reviewers keep naming the same agents for clear updates and on-time pickups, which matches Royal’s TrustScore of 94.
Consider Sherpa Auto Transport instead if:
You want a longer track record and a quote with a firm expiry date. The catch is a 4% fee on card and PayPal payments.
Consider Tempus Logix instead if:
Your date is fixed and the only quote you’ve been offered is the Saver Rate. Royal’s own Terms say carriers accept that rate only 5% to 30% of the time, and the price can climb while you wait. Skip it too if there’s a chance you’ll cancel late. Once a carrier accepts your order, the Royal Auto Ship cancellation fee starts at $199.