IP clustering
Multiple reviews submitted from the same IP address or device in a short window targeting the same company - a classic sign of coordinated fake review campaigns.
Transportvibe Verified
Every Number Here Is Earned, Not Bought.
TrustScores can't be purchased. Reviews can't be removed because a company doesn't like them. Rankings reflect real shipment data, not advertising budgets. Here's exactly how we protect that.
Why Transportvibe exists
Every Review Is Verified Before It Goes Live.
We don't publish reviews the moment someone submits them. Every review goes through a multi-step verification process before it can affect a company's TrustScore.
- 1
Tell us your shipment details
Anyone who shipped with an auto transport company can submit even if they didn't book through Transportvibe. The review enters a holding state, not visible to anyone yet.
Immediate
- 2
Email verification sent
A verification link is sent to the email provided. The review remains unpublished until the reviewer clicks the link. This confirms a real person with a real email address submitted the review.
Sent immediately - link valid for 72 hours
- 3
Automated fraud analysis
Our fraud detection system analyzes every verified submission for IP clustering, review pattern matching, timing anomalies, duplicate content detection, and account cluster identification. Flagged reviews go to human review.
Runs within seconds of email verification
- 4
Content policy check
The review is checked against our Review Guidelines for prohibited content, personal information, defamatory claims, and relevance. Formatting may be edited; substance is never changed.
Automated + human review for flagged submissions
- 5
Published & TrustScore updated
The review goes live and the company's TrustScore updates in real time. The reviewer gets a confirmation. The company is notified if they have a claimed profile.
Usually within 2-4 hours of email verification
A Reviews Journey
Review submitted
Held - not publishedAwaiting email verification
Link sent - 72h windowFraud & content checks
Link sent - 72h windowPublish
Live + TrustScore updatedReviews are never removed because a company dislikes them
The only grounds for removal are guideline violations, not a company's dissatisfaction with their rating.
Negative reviews are as important as positive ones.
A platform with only 5-star reviews is a platform nobody trusts. We publish the full picture.
TrustScore methodology
How The Score Is Calculated Transparently.
TrustScore is not a star rating from a single platform. It's a weighted composite from six sources, adjusted for recency and volume, broken into six specific metrics that matter for auto transport decisions.
Pricing accuracy - did the quote hold?
25%Vehicle condition at delivery
22%Communication quality throughout
18%Delivery timing accuracy
16%Pickup timing within stated window
12%Issue resolution when problems arose
8%Source aggregation, Montway example
Recency-weighted
x 1.0* 4.7
x 0.9* 4.8
x 0.8* 4.5
x 0.7* 4.3
x 1.3* 4.8
Weighted Composite -> Trustscore
96Highly Trusted
Low RiskRecency weighting
A review from last month counts more than one from 2 years ago. TrustScores reflect current performance.
Volume threshold
Minimum review count required before a score is published. One review can't create a misleading score.
Fraud detection
What We Watch For And What Happens When We Find It.
Fake reviews are a problem for every platform. Here's what our system looks for, and what happens when we identify a pattern.
Template detection
AI analyzes review language against known fake review templates and patterns. Generic five-star reviews with no specifics are flagged for human review.
Suspicious timing spikes
A sudden surge in reviews for a company - especially positive ones - triggers investigation. Legitimate review growth is gradual and sudden spikes almost always have a cause.
Competitor reviews
We cross-reference reviewer email domains and IP patterns against known industry entities. Reviews submitted from competitor email domains are removed and the pattern reported.
Duplicate content
Reviews that are near-identical to submissions on other platforms, or duplicates of previous submissions on Transportvibe, are identified and removed before publication.
Account clusters
Multiple accounts created around the same time, reviewing the same company from similar device fingerprints, are investigated as linked account clusters.
Companies found coordinating fake reviews
Profile immediately suspended. Paid subscriptions canceled. Conduct reported to the FTC and FMCSA. We pursue available legal remedies for coordinated fraud that damages customers or the platform.
Company verification
Every Company Is Verified Before They Earn A Badge.
Any company can appear on the platform - their reviews are public record. But to earn a Verified badge and claim their profile, they go through a mandatory verification process.
- 1
FMCSA authority confirmed active
We check the company's operating authority at safer.fmcsa.dot.gov. Inactive, revoked, or suspended authority disqualifies a company from verification regardless of their reviews.
- 2
Cargo insurance certificate verified
A valid certificate of insurance with active cargo liability coverage is required. We confirm directly with the issuing insurer, not just from a submitted document.
- 3
Company identity confirmed
The person claiming the profile must demonstrate authority to act on behalf of the company via business registration documents or verifiable role confirmation.
- 4
No active FMCSA enforcement actions
Companies with active enforcement actions, out-of-service orders, or significant unresolved safety violations are not eligible for the Verified badge regardless of their TrustScore.
Badge system
What Every Badge Means And How It's Earned.
Badges are earned through performance data, they cannot be purchased. Here's exactly what each one requires.
FMCSA Verified
Active FMCSA operating authority, confirmed cargo insurance, and identity verification completed by the Transportvibe team.
Req: Active authority + valid insurance + identity check
Top Reviewed
Company has received a high volume of verified reviews on Transportvibe placing them in the top tier for review volume in their service area.
Req: 200+ verified reviews · TrustScore >= 80
Customer Favorite
Company has a sustained high satisfaction rate. 90%+ of customers say they would use this company again, based on debrief data.
Req: 90%+ repeat intent · 150+ debriefs · 6-month window
Strong Support
Communication score of 90%+ maintained over at least 6 months and 100+ reviews. Consistently rated as easy to reach, responsive, and proactive.
Req: 90%+ support score · 100+ reviews · 6-month window
Price Accurate
Pricing accuracy score of 92%+ meaning 92 out of 100 customers paid exactly or within 2% of the quoted price. This is the hardest badge to earn.
Req: Pricing accuracy >= 92% · 100+ debriefs
Under Review
Company is currently under investigation for potential guideline violations, review manipulation, or FMCSA compliance issues. Profile and badges suspended pending outcome.
Applied when: Fraud investigation or compliance concern active
Our commitments
What We Promise And What We'll Never Do.
What We'll Never Do
We will never sell rankings
TrustScore position is determined solely by review data. No company can pay to improve their ranking, suppress competitors, or move up the Compare results. Paid features are clearly labeled and affect visibility only.
We will never remove honest reviews
Reviews are not removed because a company dislikes them, disputes the rating, or requests removal. The only grounds for removal are guideline violations, not business relationships or financial pressure.
We will never hide negative data
If a company's TrustScore is low, that number remains published clearly and prominently. We do not suppress, soften, or contextualize bad scores to protect revenue relationships.
We will never share your email with companies
The email you use to verify a review is never shared with the company you reviewed or any third-party company. Your identity stays protected as outlined in our privacy policy.
What We'll do
We publish our methodology
The TrustScore formula, weighting, fraud detection criteria, and badge requirements are all published publicly. No black boxes. If you want to understand a score, you can.
We disclose what is paid
Featured company cards, sponsored placements, and paid visibility are always clearly labeled. The label 'Sponsored' appears visibly so users can separate paid placements from organic results.
We give companies the right to respond
Companies with verified profiles can respond publicly to any review. We believe accountability works both ways. Customers should have their say, and companies should have the chance to respond on the record.
We take responsibility for Full Service
For Full Service bookings, we act as the licensed broker and take accountability for customer care and issue escalation. We are not a directory in this flow. For Full Service customers, we are on the hook.
Apply Now
Honest data.
Make a better decision.
Now you know how TrustScores are calculated, how reviews are verified, and what we will and won't do. Use that knowledge to ship your car with confidence.