RoadRunner Auto Transport has a TrustScore of 61/100 and a Mixed rating. It has active FMCSA broker authority, and the reviews we read are spread across 12,256 counted reviews on Google, Trustpilot, ConsumerAffairs, and BBB. Customers most often praise delivery timing, driver professionalism, vehicle condition, and pickup timing, while communication, pricing, and issue resolution also draw a meaningful number of complaints. The newest review is from August 2026, and the evidence is broad enough to show real strengths but also enough tradeoffs to keep it from a Trusted result. The reviews and active broker authority are both visible in the public record.

Do NOT book with RoadRunner Auto Transport. I scheduled a vehicle pickup with RoadRunner, and the scheduled pickup date came and went with absolutely no communication from the company. No call, no email, no update, nothing! I tried repeatedly to contact them by phone and email and could not get a response. Their so-...

Do NOT book with RoadRunner Auto…

Stay far away!! Uncommunicative and unreliable. Do not sign up with this company or you will regret it!!

RoadRunner Auto Transport

5. Overall very poor customer service and experience.

Absolutely terrible customer service after they take your order. They took my order immediately. They took my credit card number immediately. Then they sent an email saying call their dispatch to schedule. Over the next 2-hours I called the dispatch number multiple time and all times went straight to on hold music....

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