Wheels Up Auto Transport
Wheels Up Auto Transport has a TrustScore of 69/100 and a mixed rating. It holds active FMCSA broker authority and has 194 counted reviews, all on Google, with an average star rating of 4.8. The reviews we read mostly praise its communication, delivery timing, and shipment updates, with additional positive feedback on vehicle condition and driver professionalism. However, some customers have expressed concerns about pricing, pickup timing, and issue resolution. The score is capped at 69 because the company has fewer than 500 counted reviews, limiting the overall confidence in the rating. The newest review is from April 2026.
Reviews across platforms
What They're Good At & What to Watch
Where Wheels Up delivers
Active FMCSA broker authority
Active FMCSA broker authority
194 counted reviews on
194 counted reviews on Google
The reviews we read praise communication
The reviews we read praise communication, delivery timing, and shipment updates
Some reviews praise vehicle
Some reviews praise vehicle condition and driver professionalism
What to be aware of
The score is capped
The score is capped at 69 until the company has 500 counted reviews
All 194 counted reviews
All 194 counted reviews are on Google
The reviews we read include some complaints about pricing
The reviews we read include some complaints about pricing, pickup timing, and issue resolution
Company information
Held by the carrier, not Wheels Up Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Wheels Up Auto Transport
All 50 states, including Alaska and Hawaii, appear on the service map of Wheels Up Auto Transport, a Gallatin, Tennessee auto transport broker. It arranges car shipping, motorcycle shipping, luxury vehicle transport, boat transport and equipment shipping.
Family ownership sits at the center of Wheels Up's pitch. The company describes itself as family-owned and family-run. BBB lists Melanie Callanan as its owner and main customer contact. The company says every approved carrier must be licensed, insured and bonded, with active FMCSA status. It also says its team walks first-time shippers through the process from start to finish.
Its service pages cover everyday passenger cars, luxury vehicles, motorcycles, boats, and equipment or machinery. The homepage gives a weekend Ferrari, a Harley and job-site machinery as examples.
Wheels Up doesn't publish prices, pickup windows, deposits or cancellation fees on its website. Quotes come by phone or through its online form. Its BBB listing shows phone hours of 8 AM to 9 PM, seven days a week. Ask for these details in writing before you book.
Wheels Up books licensed carriers and doesn't run its own trucks. Damage coverage comes from the carrier's policy, so ask for its certificate of insurance before pickup.
Wheels Up Auto Transport is the trade name of American Broker Services, Inc., which BBB says was incorporated in September 2018. BBB lists the business start date as January 2017, and it has been BBB accredited since April 2023. Its website lists an office at 1391 Foxland Blvd in Gallatin. Its USDOT number is 2953061, and FMCSA shows its broker authority as active.
