Route Runners Auto Transport
Route Runners Auto Transport has a TrustScore of 64/100 and a Mixed rating. Its federal broker authority is active, and the reviews we read show more praise than complaints on communication, delivery timing, pickup timing, vehicle condition, and driver professionalism. The main tradeoff is that issue resolution draws more complaints than praise, and pricing also has some complaints, so the evidence is not strong enough for a Trusted result. There are 257 counted reviews across Google, BBB, and Trustpilot, with the newest review from March 2026. The review record gives a useful but still limited picture of its service, with active broker authority and mixed review patterns.
Reviews across platforms
What They're Good At & What to Watch
Where Route Runners delivers
Active FMCSA broker authority.
Active FMCSA broker authority.
The reviews we read
The reviews we read praise communication more often than they complain about it.
Delivery timing
Delivery timing, pickup timing, vehicle condition, and driver professionalism all have more praise than complaints.
There are 257 counted reviews across Google
There are 257 counted reviews across Google, BBB, and Trustpilot.
What to be aware of
Issue resolution has more
Issue resolution has more complaints than praise in the reviews we read.
Pricing has some complaints
Pricing has some complaints, even though it also has praise.
The review record is helpful
The review record is helpful, but it is still not broad enough to support a Trusted result.
Company information
Held by the carrier, not Route Runners Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Route Runners Auto Transport
Route Runners Auto Transport has arranged car shipping since 2017, when its federal record began, as a Levittown, New York auto transport broker. It books open car shipping, enclosed auto transport, door-to-door delivery and expedited shipping, and it says it ships nationwide. Route Runners never take possession of your vehicle, according to its terms.
Payment comes in two plans. Nothing is charged until a driver is assigned, usually about 72 hours before pickup. On a Standard order, a partial payment is charged at that point, and the balance goes to the driver in cash, cashier's check or money order. A Full Pay order is charged in full at that point. Cancelling before dispatch is free on either plan, with refunds within 48 business hours. After dispatch, a Standard order loses its partial payment, and a Full Pay order is charged $200 with the rest refunded. Cancellations count only in writing by email, not by phone.
For urgent moves, the company says it can often arrange pickup within 3 days and sometimes on the same day. A New York to Los Angeles run typically takes 7 to 10 days. It suggests booking 2 to 3 weeks ahead, and its terms treat all dates as estimates.
Auction buyers using Copart, Manheim or IAA can ask about a frequent shipper program. Dealers, college students and military members have their own programs, and service members get preferred rates, though the company doesn't publish amounts. Inoperable vehicles must roll and steer and cost extra. Its terms allow one suitcase or bag of personal items in the trunk, up to 100 lbs.
Coverage comes from the carrier, and its terms cite at least $750,000 in carrier liability coverage. Damage must be noted on the Bill of Lading, and claims go to the carrier in writing within 24 hours of delivery.
Its federal registration is USDOT 2960132, MC-4162, and its broker authority is active. FMCSA lists the legal name as Route Runners Logistics Inc, at 22 Wolcott Road in Levittown. BBB lists its start as October 2016 and its incorporation as January 2017. The company is BBB accredited.
