RoadRunner Auto Transport
RoadRunner Auto Transport has a TrustScore of 61/100 and a Mixed rating. It has active FMCSA broker authority, and the reviews we read are spread across 12,256 counted reviews on Google, Trustpilot, ConsumerAffairs, and BBB. Customers most often praise delivery timing, driver professionalism, vehicle condition, and pickup timing, while communication, pricing, and issue resolution also draw a meaningful number of complaints. The newest review is from August 2026, and the evidence is broad enough to show real strengths but also enough tradeoffs to keep it from a Trusted result. The reviews and active broker authority are both visible in the public record.
Reviews across platforms
What They're Good At & What to Watch
Where RoadRunner delivers
Active FMCSA broker authority.
Active FMCSA broker authority.
12
12,256 counted reviews across Google, Trustpilot, ConsumerAffairs, and BBB.
The reviews we read praise delivery timing
The reviews we read praise delivery timing, driver professionalism, vehicle condition, and pickup timing.
Google, Trustpilot, ConsumerAffairs, and BBB all show counted reviews with favorable average star ratings.
What to be aware of
Communication has 2
Communication has 2,091 reviews with complaints, which is a meaningful tradeoff.
Pricing has 1
Pricing has 1,270 reviews with complaints, so cost-related feedback is mixed.
Issue resolution has 993 reviews with complaints
Issue resolution has 993 reviews with complaints, which keeps service recovery from looking consistently strong.
Pickup timing and shipment updates and tracking also have some complaints
Pickup timing and shipment updates and tracking also have some complaints, so the experience is not uniformly smooth.
Company information
Held by the carrier, not RoadRunner Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About RoadRunner Auto Transport
RoadRunner Auto Transport is a Bethpage, New York auto transport broker, which means it books carriers from its network rather than running its own trucks. It arranges open car shipping, enclosed auto transport and door-to-door delivery to and from all 50 states. Separate services cover Alaska through Tacoma and Anchorage, Hawaii through California ports, Puerto Rico and the Caribbean.
The $0 deposit is the company's best-known feature. Booking costs nothing, and your card is charged only once a carrier is secured, according to its site. In replies to BBB reviews, the company says cancelling after a carrier is dispatched costs $135. If a carrier arrives and can't load the vehicle, you may also owe a $100 dry-run fee. When carriers are scarce on your dates, it may offer an optional rate increase, which you can decline or cancel at no charge.
Beyond standard cars, the company ships classic and exotic cars, pickups, SUVs, RVs and campers, plus oversized loads such as machinery, buses and boats. Motorcycles ride on a pallet in an enclosed trailer, with crating on request. Military customers get a rebate for active duty, veterans and retirees. Other programs cover college students, snowbirds, corporate moves, dealers, auctions and fleets.
RoadRunner doesn't publish pickup windows. Its replies to reviewers say all pickup dates are estimates, and it suggests booking about two weeks before your vehicle is ready. Shipments can be tracked online at any hour. Up to 100 lbs of personal items can ride in the trunk or back seat below the window line, and overloaded vehicles may be refused at pickup.
Coverage comes from the carrier's policy, and the company says personal belongings inside the vehicle aren't covered.
The company holds active FMCSA broker authority (USDOT 3124544, MC-89820) under the legal name AM Freight Operations Inc, and its federal record begins in 2018. BBB lists it under parent company V2 Logistics Corp, which started in March 2012 and also runs Puerto Rico Car Transport, Hawaii Car Transport and Alaska Car Transport. Its headquarters is at 15 Grumman Rd W in Bethpage. It isn't BBB accredited.
