Puerto Rico Car Transport
Puerto Rico Car Transport has a current TrustScore of 60 and is classified as MIXED. The available review record is broad enough to show both clear strengths and meaningful cautions: customers frequently praise communication and delivery timing, while pricing, pickup timing, updates, and issue resolution draw recurring complaints. The result is held in the middle by the balance of positive and negative feedback, plus a review set that is large but still below the ceiling for a stronger verdict. This is not a statement that service is poor overall; it means the evidence supports a mixed customer experience with some dependable positives and some uneven spots that matter to shippers.
Reviews across platforms
What They're Good At & What to Watch
Where Puerto Rico Car Transport delivers
Communication is a clear
Communication is a clear strength in the reviewed record
Delivery timing receives substantial
Delivery timing receives substantial praise
There is enough public feedback to support a balanced
There is enough public feedback to support a balanced, tradeoff-based view
What to be aware of
Pricing complaints are material
Pricing complaints are material enough to keep the result from a stronger rating
Pickup timing and updates/tracking
Pickup timing and updates/tracking show recurring weaknesses
Issue resolution is a
Issue resolution is a notable concern in the evidence set
Company information
Held by the carrier, not Puerto Rico Car Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Puerto Rico Car Transport
Puerto Rico Car Transport moves vehicles between the mainland United States and the port of San Juan as a Bethpage, New York auto transport broker. It books licensed carriers for stateside trucking and doesn't run its own trucks. It also handles the shipping paperwork, and its site is available in Spanish.
Shipments to Puerto Rico come in two forms. With port-to-port service, you drop the vehicle at Jacksonville, Florida or Pennsauken, New Jersey, and it sails to San Juan. With door-to-port service, a carrier picks the vehicle up at your home or business anywhere in the country and takes it to the port. The standard ocean service is roll-on/roll-off, with the vehicle driven onto the ship or barge and secured inside.
The ocean leg has strict rules. The vehicle must be clean and empty, with exceptions for child seats, jumper cables and some auto parts. The fuel tank must be under 1/4 full under a Coast Guard rule, and the company doesn't offer siphoning. Online rates cover standard vehicles up to 900 cubic feet. Anything larger goes to its oversize department for a custom quote.
Payment is due in full before the shipment date. The company accepts Visa, Mastercard, American Express, Discover, electronic transfer, money orders and company checks.
Beyond cars, trucks, SUVs and vans, the company ships motorcycles, boats, RVs, trailers, heavy equipment and containers. You can book online at any hour. A booking number lets you track the shipment online, and the site posts a sailing schedule and a transit-time map.
The company advertises personalized coverage options, but it doesn't publish limits, deductibles or a claim deadline.
FMCSA lists AM3 Freight Operations Inc, doing business as Puerto Rico Car Transport and Caribbean Car Transport, under USDOT 3149083 and MC-103802 with active broker authority. Its authority dates to 2018, and BBB lists its incorporation as May 2018. It operates from 15 Grumman Rd W, Suite 1500, in Bethpage. It isn't BBB accredited.
