NEPTUNE AUTO TRANSPORT LLC
NEPTUNE AUTO TRANSPORT LLC has a TrustScore of 51/100 and is currently classified as caution. Stronger signals are Proactive customer updates, Professional drivers. Main cautions are Vehicle damage pattern, Complaint ignoring pattern.
Reviews across platforms
What They're Good At & What to Watch
Where NEPTUNE AUTO TRANSPORT LLC delivers
Proactive customer updates with
Proactive customer updates with timely communication
Professional and courteous drivers
Professional and courteous drivers consistently praised
Reliable delivery timing noted
Reliable delivery timing noted in majority of reviews
Large volume of reviews
Large volume of reviews across multiple platforms supports evidence depth
What to be aware of
Compare the broker's strengths with your route
Compare the broker's strengths with your route, timing, vehicle type, and service preferences before booking.
Frequent reports of price
Frequent reports of price increases and discrepancies between quotes and final charges
Pickup and delivery timing
Pickup and delivery timing delays occur with some regularity; plan scheduling flexibility
Issue resolution is inconsistent
Issue resolution is inconsistent, with some customers reporting unresolved complaints
Company information
Held by the carrier, not NEPTUNE AUTO TRANSPORT LLC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Transportvibe Transport Inc
Transportvibe Transport Inc is a licensed auto transport broker headquartered at 470 W Broad St, Columbus, Ohio, operating under FMCSA broker authority MC-1606811 (USDOT 4175566). Since launching in 2022, the company has coordinated open and enclosed vehicle shipments across all 48 continental states and built a public-review footprint of more than 5,000 ratings across Google, Trustpilot, BBB and ConsumerAffairs.
How the broker model works
Transportvibe does not own trucks. As a broker, it connects your shipment with a vetted, federally licensed motor carrier from a nationwide network. When you request a quote, Transportvibe posts your route to national load boards, and qualified carriers bid on the job. Once a carrier is assigned, that carrier is legally responsible for your vehicle in transit while Transportvibe handles dispatch, scheduling and customer support. This split is normal for the industry and is why service can feel different from one move to the next - the broker sets expectations, but an independent driver performs the haul. The practical upside is reach: a broker can usually find capacity on routes and timelines a single carrier could not cover.
Services offered
Transportvibe arranges three core shipping methods. Open transport is the most affordable and common option, moving your vehicle on a standard multi-car trailer. Enclosed transport adds weather and road-debris protection for luxury, classic and high-value vehicles. Door-to-door service picks up and delivers as close to your addresses as roads and local rules allow. The company ships standard sedans through SUVs, trucks, motorcycles and inoperable vehicles, and requires no deposit at booking. Optional AFTA GAP protection is available to supplement the carrier's cargo coverage.