MoveWheels.com
MoveWheels.com has a TrustScore of 72/100 and a rating of Trusted, supported by 5,375 counted reviews across Trustpilot, Google, and BBB, plus active FMCSA broker authority. The reviews we read are mostly favorable on communication, delivery timing, pickup timing, and driver professionalism, with additional praise for vehicle condition and shipment updates. There are still some complaints, especially about pricing, pickup timing, and issue resolution, but they appear as a smaller share within a broader positive pattern. The newest review is from July 2026, and the counted reviews are spread across Trustpilot, Google, and BBB.
Reviews across platforms
What They're Good At & What to Watch
Where MoveWheels.com delivers
5
5,375 counted reviews across Trustpilot, Google, and BBB
Active FMCSA broker authority
Active FMCSA broker authority
The reviews we read praise communication
The reviews we read praise communication, delivery timing, pickup timing, and driver professionalism
Praise also appears for
Praise also appears for vehicle condition and shipment updates
What to be aware of
Some reviews complain about pricing
Some reviews complain about pricing, pickup timing, and issue resolution
The mixed review pattern
The mixed review pattern keeps the result from being stronger
Company information
Held by the carrier, not MoveWheels.com. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About MoveWheels.com
MoveWheels.com, a Green Cove Springs, Florida car shipping broker, moves vehicles across all 50 states and books sea legs to Puerto Rico, Guam, Asia and the South Pacific. Its legal name is BWT Group LLC. It arranges open car shipping, enclosed auto transport, expedited pickups and door-to-door delivery for cars, motorcycles, RVs, boats and heavy equipment.
Flexible, Recommended, Expedited and Enclosed are the four ways to book. Flexible gives the carrier a 7-day pickup window and up to 14 days to deliver. Recommended shrinks pickup to 4 days, Expedited promises same-day pickup on its homepage, and Enclosed lets you name the day. The open tiers allow 100 pounds of personal items, Enclosed allows 200. Its terms still say no date is guaranteed.
MoveWheels asks for 1 to 5 business days to assign a carrier. If nobody picks up within 5 business days of your first available date, you can walk away with no penalty. Hawaii cars go to a port in Tacoma, Oakland, Los Angeles or San Diego and must ship empty. Alaska cars leave from Tacoma or Kent with up to 100 pounds inside. You pay the sea portion before the car reaches the port.
Your card isn't charged until the carrier picks the car up. That first charge is MoveWheels' deposit, and the balance goes to the driver at delivery in cash or certified funds. Paying the full price by card adds 4%. Canceling is free before dispatch, but only by email. A dry run costs $200, and port pickups or deliveries add $100.
BWT Group never takes possession of your vehicle. Report damage to MoveWheels within 24 hours and note it on the bill of lading. Damage claims go to the carrier, in writing, within 10 days, with photos and 2 repair estimates.
BBB records show BWT Group started in December 2009. Its registered address, 411 Walnut St #4179 in Green Cove Springs, Florida, is a mail-forwarding service, according to BBB. Its federal registration is USDOT 2521695, MC-873248, and its broker authority is active. It is not BBB accredited.
