Mercury Auto Transport LLC
Mercury Auto Transport LLC has a TrustScore of 82/100 and a rating of Trusted, supported by a large review base and strong praise in the reviews we read. Almost all of its 10,045 counted reviews are on Google, with additional counted reviews on ConsumerAffairs, Trustpilot, and BBB, and the newest review is from July 2026. Reviewers most often praise communication, delivery timing, shipment updates and tracking, and driver professionalism. A smaller share of the reviews we read mention pricing, pickup timing, and issue resolution concerns, so those are booking checks rather than broad warning signs. Its federal broker authority is active, and the review record gives a strong, current picture of customer feedback.
Reviews across platforms
What They're Good At & What to Watch
Where Mercury Auto Transport LLC delivers
Active FMCSA broker authority
Active FMCSA broker authority
10
10,045 counted reviews across Google, ConsumerAffairs, Trustpilot, and BBB
Strong praise in the reviews we read for communication
Strong praise in the reviews we read for communication, delivery timing, shipment updates and tracking, and driver professionalism
The newest review is
The newest review is from July 2026
What to be aware of
A smaller share of
A smaller share of the reviews we read mention pricing concerns
Some reviews mention pickup
Some reviews mention pickup timing and issue resolution concerns
BBB is one of the counted review platforms
BBB is one of the counted review platforms, but it has only 25 counted reviews
Company information
Held by the carrier, not Mercury Auto Transport LLC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Mercury Auto Transport LLC
Mercury Auto Transport LLC ships vehicles to and from all 50 states and Puerto Rico, the company says. It's an auto transport broker based in Davie, Florida, and it books open car shipping, enclosed auto transport, flatbed and door-to-door delivery, plus terminal-to-terminal and rail options.
Nothing gets charged when you book with Mercury. Its terms say there's no deposit, and payment is taken in full only after you approve a specific carrier's offer with its price and pickup window. Payment goes to Mercury by card or bank transfer, with no card fee and no cash due at delivery. ACH payers get a Bank Payment Discount shown at checkout. If the carrier cancels or misses pickup by 72 hours and the only replacement costs more, you can cancel for a full refund.
You choose a service level: Standby, Priority or Rush. Its FAQ targets pickup within 1 to 3 business days of your first available date. Transit runs 1 to 3 days under 500 miles and 7 to 10 days coast to coast, according to the company. Some carriers share GPS tracking through MacroPoint.
Cars, SUVs, pickups, motorcycles, ATVs, RVs, limousines, classic and exotic cars, and heavy equipment are all on its list.
Changing plans late costs money. Cancel after dispatch but before pickup and the fee is 35% of the order total. Once the car is loaded, there's no refund. A failed pickup adds $100, and an undisclosed inoperable vehicle adds at least $150.
The company arranges the shipment, and a partner carrier does the hauling. Mercury confirms each carrier's cargo coverage before dispatch, and that policy covers the car. Report damage to Mercury within 48 hours of delivery, then send the carrier photos and two repair estimates within 10 days.
Mercury is based at 2240 SW 70th Ave in Davie, Florida. BBB lists its start as June 2008, while the company says it has served customers since 2007. FMCSA lists it under USDOT 2242305 and MC-647319 with active broker authority. It has been BBB accredited since November 2021.
