GetCarrier LLC
GetCarrier LLC has a TrustScore of 74/100 and a rating of Trusted. The strongest pattern in the reviews we read is favorable feedback on communication, delivery timing, and driver professionalism, with many customers also praising pickup timing and vehicle condition. There are also some complaints, most notably around pricing and issue resolution, but they are a smaller share than the praise across the larger review set. Its federal broker authority is active, and the published record includes 2,125 counted reviews across Trustpilot, Google, and BBB, with the newest review from July 2026.
Reviews across platforms
What They're Good At & What to Watch
Where GetCarrier LLC delivers
Active FMCSA broker authority.
Active FMCSA broker authority.
2
2,125 counted reviews across Trustpilot, Google, and BBB.
The reviews we read most often praise communication
The reviews we read most often praise communication, delivery timing, and driver professionalism.
Pickup timing and vehicle
Pickup timing and vehicle condition also draw favorable feedback.
What to be aware of
Some reviews complain about
Some reviews complain about pricing.
Issue resolution has a
Issue resolution has a smaller but real share of complaints.
Google’s average star rating
Google’s average star rating is lower than Trustpilot’s and BBB’s average ratings.
Company information
Held by the carrier, not GetCarrier LLC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About GetCarrier LLC
Freight and car shipping run side by side at GetCarrier LLC, a transport broker based in Dover, Delaware. Next to open car shipping and enclosed auto transport, it books drayage, full and partial truckloads, intermodal, expedited and last-mile freight. The company says it covers all 50 states. For Hawaii, Alaska and Puerto Rico, you pay the ocean leg yourself before the car reaches the port.
GetCarrier doesn't charge your card until the car is actually on the truck. Once a carrier is assigned, the deposit is only authorized, and the charge goes through after pickup. From that point it's non-refundable. The balance goes to the driver in cash, a cashier's check or a money order. Paying the full price by card adds a 4% service charge.
Changes have set prices in its contract. GetCarrier gets 5 business days to assign a carrier, and cancelling inside that window costs $75. Book the same car with another broker and the fee is $150. Refusing an assigned carrier, at least 24 hours before pickup, costs $75. A dry run is $200, a car that quits running mid-trip adds $150, and port pickups or deliveries add $100. If no carrier picks up within those 5 business days, you can walk away with no penalty. Cancellations only count when sent in writing by email.
Quotes are estimates until a driver confirms them. If carriers come back higher, GetCarrier passes those offers to you to accept or reject, and the contract guarantees no pickup or delivery date.
GetCarrier books licensed carriers and doesn't run its own trucks. The carrier's insurance covers your vehicle, and the contract asks you to confirm that policy with the carrier before you sign the bill of lading.
GetCarrier LLC was incorporated in December 2017 and started doing business in May 2018, according to the BBB, which also lists TransportSaver LLC as an alternate name. Its office is at 8 The Green, Suite 7362, in Dover, Delaware. GetCarrier is registered with FMCSA as a broker under USDOT 3262076 and MC-1028499, and its authority is active.
