East West Auto Transport
East West Auto Transport has a TrustScore of 63/100 (mixed). The available evidence is limited, so this assessment carries low confidence. A limited record does not by itself indicate poor service. Review customer feedback alongside the company's written pricing, cancellation terms, and pickup arrangements before booking.
Reviews across platforms
What They're Good At & What to Watch
Where East West delivers
Pricing accuracy — 18%
Quotes hold significantly more often than the platform average on major routes.
Vehicle condition — 11%
Cars arrive in the same state they left, especially on standard highway routes.
Major corridors (#1 ranked)
CA→NY, FL→NY, TX→CA and similar lanes are where this broker performs best.
On-time delivery — 20%
Transit estimates are more reliable than most major route competitors.
What to be aware of
Mid-transit silence
Some reviews mention gaps in updates once the vehicle is loaded.
Rural pickup locations
Remote pickup can add time and cost because the network is strongest near highways.
Peak season (May–Sep)
Longer wait times and slower carrier assignment can happen during busy months.
Last-minute premium
Rush bookings often use price adjustments to secure a truck quickly.
Company information
Held by the carrier, not East West Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About East West Auto Transport
East West Auto Transport Inc ships vehicles across the United States and to 14 countries abroad as a Waltham, Massachusetts auto transport broker. It books open car shipping, enclosed auto transport, door-to-door delivery and expedited service, plus ocean shipping to Alaska, Hawaii and Puerto Rico. The company arranges the shipment, and independent carriers do the hauling.
Latin America is where East West's reach stands out. Its site has country pages for Argentina, Brazil, Chile, Colombia, Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama and Peru, plus Australia and Portugal. The site is also available in Spanish and Portuguese. Overseas vehicles go by roll-on/roll-off ship, or by container for high-value and vintage cars.
You pay nothing upfront. The company is paid only after a driver has confirmed an exact pickup date, given an estimated delivery date and signed the dispatch contract. Inoperable vehicles usually carry a carrier fee for winch loading. Most carriers allow 50 to 70 lbs of non-valuable personal items, which aren't covered by insurance.
The company says 90% of vehicles are picked up within 7 days. It suggests booking two weeks ahead, or at least 7 to 10 days, and it offers expedited pickup in under three days. Coast-to-coast moves typically take 7 to 10 days, Midwest-to-coast moves 5 to 7, and north-south moves 3 to 5. Once pickup is confirmed, you get the driver's name and mobile number by email.
The carrier's insurance covers your vehicle from loading until delivery. If you aren't at the agreed delivery spot, storage fees may fall on you.
Its federal registration is USDOT 2343374, MC-798760, and its broker authority has been active since September 2012. The company operates from 303 Wyman St, Suite 300, in Waltham. It isn't BBB accredited.
