Car Haul Direct Inc.
Car Haul Direct Inc. has a TrustScore of 52/100 and a rating of Caution. Its federal broker authority is active, and the reviews we read are split across 61 Google reviews and 12 Trustpilot reviews, with the newest review from March 2026. Reviewers most often praise communication, delivery timing, and vehicle condition, but there are also complaints about pricing, pickup timing, and issue resolution. Because the evidence base is still small at 73 counted reviews, the result stays cautious rather than strongly positive. The active broker authority is on record, and the review mix shows both praise and complaints.
Reviews across platforms
What They're Good At & What to Watch
Where Car Haul Direct Inc. delivers
Active FMCSA broker authority
Active FMCSA broker authority is on record.
The reviews we read
The reviews we read often praise communication.
The reviews we read
The reviews we read also praise delivery timing and vehicle condition.
Most counted reviews are on Google
Most counted reviews are on Google, with the rest on Trustpilot.
What to be aware of
The evidence base is
The evidence base is still small at 73 counted reviews.
The reviews we read
The reviews we read include complaints about pricing.
The reviews we read
The reviews we read include complaints about pickup timing.
Issue resolution has some
Issue resolution has some complaints in the reviews we read.
Company information
Held by the carrier, not Car Haul Direct Inc.. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About Car Haul Direct Inc.
Car Haul Direct Inc. is a Blue Ash, Ohio-based auto transport broker that books open car shipping, enclosed auto transport, door-to-door delivery and expedited shipping. Road service covers the 48 contiguous states, and the company coordinates Alaska and Hawaii moves through mainland ports.
Dealers, auctions and fleets get most of the attention here. Its site is built around business accounts, including OEMs and collectors, and the company says it offers API connections for quoting, dispatch and billing, plus white-label shipping that partners can embed in their own platforms. Its terms list three invoice options: cash on pickup, cash on delivery, or deferred payment if agreed in writing. Late deferred invoices accrue 1% interest per month, starting 30 days after the invoice date.
Individual shippers can book too. The company says metro pickup typically lands within 1 to 3 days of booking, and outlying areas can add 1 to 2 days. Expedited service moves your order to the front of dispatch without shortening the drive. Coast-to-coast lanes over 2,500 miles usually run 7 to 10 days. A quote is held for 7 days, and its expedited page says no deposit is charged until a carrier is assigned.
Enclosed transport typically costs 40 to 60 percent more than open, and an inoperable vehicle adds about $100 to $200, according to its consumer FAQ. Hawaii sailings leave Long Beach, Oakland or Tacoma, with 7 to 14 days on the water to Honolulu. Ocean legs are priced per shipment.
Car Haul Direct books licensed carriers and doesn't run its own trucks. Its marketing pages advertise up to $2 million in cargo coverage. Its terms are narrower: the broker isn't liable for carrier negligence, and serious claims such as cargo loss are filed directly with the carrier.
BBB lists September 30, 2024 as the date Car Haul Direct started business and incorporated. Its office is at 9420 Towne Square Ave, Suite 8, in Blue Ash, OH. The company holds active FMCSA broker authority (USDOT 4321158, MC-1685969), granted March 6, 2025, per federal filing records. It has been BBB accredited since July 13, 2026.
