AutoStar Transport Express LLC
AutoStar Transport Express LLC holds a TrustScore of 76/100 and is rated Trusted, supported by high confidence in the evidence. The reviews we read highlight strong communication, timely delivery, and professional drivers as key strengths. Customers also appreciate the condition of vehicles and shipment tracking updates. While there are some complaints about issue resolution, pickup timing, and pricing, these concerns represent a smaller portion compared to the positive feedback. The company maintains active federal broker authority and has nearly 3,000 reviews counted across Google, BBB, and Trustpilot, with most reviews on Google. The newest review is from October 2026.
Reviews across platforms
What They're Good At & What to Watch
Where AutoStar Transport Express LLC delivers
Active FMCSA broker authority
Active FMCSA broker authority
The reviews we read praise communication
The reviews we read praise communication, delivery timing, and driver professionalism
Reviewers also give favorable
Reviewers also give favorable feedback on vehicle condition and shipment updates
It has 2
It has 2,975 counted reviews across Google, BBB, and Trustpilot
What to be aware of
Some reviews complain about issue resolution
Some reviews complain about issue resolution, pickup timing, and pricing
The review evidence is spread across three platforms
The review evidence is spread across three platforms, with most counted reviews on Google
Company information
Held by the carrier, not AutoStar Transport Express LLC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About AutoStar Transport Express LLC
AutoStar Transport Express LLC is an auto transport broker, which means it books carriers and doesn't run its own trucks. The Miami, Florida company arranges open car shipping and enclosed auto transport for cars, trucks, motorcycles, RVs, boats and heavy equipment. It says it covers all 50 states, and its terms add Puerto Rico and the U.S. Virgin Islands by ocean.
Plans change, and AutoStar's terms put a price on that. Postponing a pickup takes notice at least 10 business days before your first available date. Once a carrier is assigned, a vehicle that can't be picked up triggers a $200 charge to your card for rescheduling or dry-run costs. Delay the move by more than 14 days and the price can be re-quoted at current rates.
AutoStar has 5 days from your first available date to assign a carrier. If none is confirmed by then, you can keep the order open or cancel for a full refund of the deposit. Cancel earlier for any other reason and the deposit stays with AutoStar.
You pick one of two payment setups. A single upfront payment covers the full price, with a 5% fee on card payments. Or you split it: a first payment when you sign or a carrier is assigned, then the balance to the driver at delivery in cash, money order or cashier's check. Maritime orders to Hawaii, Alaska, Puerto Rico or the Virgin Islands must be paid in full first, and Hawaii-bound vehicles need a working emergency brake.
Damage claims go to the carrier. You must call AutoStar and the carrier within 24 hours, then send the carrier photos, a written description and 2 repair estimates within 10 days.
The AutoStar name dates to 2007. BBB notes its principals previously ran AutoStar Transport & Logistics LLC, dissolved in 2015, and the current LLC was incorporated in November 2014. It sits at 80 SW 8th St, Suite 2000, in Miami. Its federal registration is USDOT 2239014, MC-600908, and its broker authority is active. It has been BBB accredited since October 2018.
