American Group
American Group has a TrustScore of 55/100 and a Mixed rating. Its 44 counted reviews are all on Google, and the newest review is from January 2026. The reviews we read are strongest on communication, issue resolution, and driver professionalism, with some praise for pricing and vehicle condition. There are also a few complaints about communication, pickup timing, delivery timing, and issue resolution, so the evidence is mixed rather than clearly strong. Its FMCSA broker authority is active, but the review set is still fairly small, which keeps confidence limited.
Reviews across platforms
What They're Good At & What to Watch
Where American Group delivers
44 counted reviews are on Google
44 counted reviews are on Google, with a 4.2 average star rating.
The reviews we read
The reviews we read praise communication most often.
The reviews we read
The reviews we read also praise issue resolution and driver professionalism.
Some reviews praise pricing
Some reviews praise pricing and vehicle condition.
What to be aware of
A few reviews complain
A few reviews complain about communication.
There are some complaints
There are some complaints about pickup timing and delivery timing.
Issue resolution has both
Issue resolution has both praise and complaints in the reviews we read.
The review count is still limited
The review count is still limited, so the evidence is not broad enough for a Trusted result.
Company information
Held by the carrier, not American Group. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About American Group
American Group is a Tempe, Arizona freight broker, which means it arranges shipments with partner carriers instead of running its own trucks. Its core services are full truckload and less-than-truckload freight for businesses. The company doesn't advertise auto transport on its website, so car owners should confirm directly whether it books vehicle shipments.
Business shippers are the main audience. American Group says it arranges and manages all modes of freight transportation for its clients. Existing customers can log in to its transportation management system, and new carrier partners and freight agents can apply through the site. The company calls its service "concierge-level."
Less-than-truckload quotes are based on the details you provide at the time of quoting, according to the company. Extra fees can apply for appointment delivery, reweighs, reclassifications, liftgate service or inside delivery. The site doesn't publish deposits, payment timing or cancellation terms.
The company describes itself as family-owned and privately held. It says it holds certifications from the U.S. Department of Defense and the EPA SmartWay program, and that it has been in business for 17 years.
For any shipment, cargo coverage comes from the assigned carrier's policy, so ask for that carrier's certificate of insurance before pickup.
FMCSA lists New American Group LLC, doing business as American Group, under USDOT 2244431 and MC-678778 with active broker authority, first granted in May 2009. The company operates from 605 W Knox Rd, Suite 206, in Tempe, and FMCSA lists Daniel Krivickas as a company officer.
