American Auto Transporters, Inc.
American Auto Transporters, Inc. has a TrustScore of 55/100 and a rating of Mixed. The reviews we read show clear strengths in communication, driver professionalism, pickup timing, and delivery timing, with some praise for vehicle condition and shipment updates. The main reason it does not reach Trusted is the limited review base: only 6 counted reviews are on BBB, even though 222 reviews were read overall, so the published score has low evidence confidence. Its FMCSA broker authority is active, which is a factual check, but the review record is still too thin to support a stronger verdict. The newest review is from March 2026, and the counted reviews are on BBB.
Reviews across platforms
What They're Good At & What to Watch
Where American Auto Transporters, Inc. delivers
The reviews we read praise communication
The reviews we read praise communication, with 112 positive mentions and 17 complaints.
Driver professionalism is a frequent strength
Driver professionalism is a frequent strength, with 110 positive mentions and 2 complaints.
Pickup timing and delivery
Pickup timing and delivery timing both draw more praise than complaints.
Vehicle condition and shipment
Vehicle condition and shipment updates also receive some favorable feedback.
What to be aware of
Only 6 counted reviews are published on BBB
Only 6 counted reviews are published on BBB, so the TrustScore rests on a very small counted review base.
Evidence confidence is low
Evidence confidence is low, so the score is less certain than it would be with more counted reviews.
Issue resolution has fewer positive mentions than the other themes
Issue resolution has fewer positive mentions than the other themes, with some complaints in the reviews we read.
Company information
Held by the carrier, not American Auto Transporters, Inc.. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About American Auto Transporters, Inc.
Open and enclosed car shipping is the core of American Auto Transporters, Inc., an auto transport broker in Canton, Massachusetts. It also books motorcycle shipping and overseas car shipping by roll-on/roll-off or container, and its quote form takes orders in all 50 states, Washington, D.C. and Puerto Rico. The company calls itself a snowbird specialist, and its regular runs link New England and Florida.
A price quoted for a set date won't move. The company calls this its Ironclad pricing guarantee, and it says the rate holds even if fuel or transport costs rise, with every associated cost already included. It also promises pickup on a particular day and time, and the homepage advertises 24 to 48-hour pickup in many areas. Delivery is a different story. Its terms make no promise on delivery dates and won't cover rental car costs if your car arrives late.
Those snowbird runs come with extras. The company says trucks go out daily between Florida and New England, with drop-offs near Palm Beach International Airport, a free shuttle to Southwest Regional Airport and a free car wash on northbound trips. Cars picked up at its Canton terminal are cleaned at no charge.
Cancel after a driver is dispatched and you owe $45. The balance is paid at delivery in cash or certified funds, with no deductions for damage you're disputing.
The company arranges the shipment, and a partner carrier does the hauling. Damage claims go to the carrier, in writing, within 15 days of delivery, with two repair estimates and photos. Carrier insurance only applies while your car is on the truck, so your own policy covers it at terminals and drop points.
American Auto Transporters started on June 1, 1980, and incorporated in December 1982, according to BBB. Its office and terminal are at 1033 Turnpike Street in Canton, Massachusetts. Its federal registration is USDOT 385723, MC-179865, and its broker authority is active. It has been BBB accredited since September 20, 2010.
