5 Star Auto Transport
5 Star Auto Transport has a TrustScore of 69/100 and a rating of Mixed. Its required FMCSA broker authority is active, and the reviews we read are mostly favorable on communication, delivery timing, pickup timing, and driver professionalism. The main tradeoff is that the score is capped at 69 until the company has 500 counted reviews, so the evidence base is still limited to 258 counted Google reviews, with the newest review from April 2026. The reviews we read also include a small number of complaints about pricing, shipment updates and tracking, and issue resolution, so the record is positive but not strong enough for a Trusted result. Active broker authority is on file, and the counted reviews are all on Google.
Reviews across platforms
What They're Good At & What to Watch
Where 5 Star delivers
Active FMCSA broker authority.
Active FMCSA broker authority.
Almost all of its
Almost all of its 258 counted reviews are on Google.
The reviews we read
The reviews we read are mostly favorable on communication.
The reviews we read are mostly favorable on delivery timing
The reviews we read are mostly favorable on delivery timing, pickup timing, and driver professionalism.
What to be aware of
The score is capped
The score is capped at 69 until the company has 500 counted reviews.
The evidence base is limited to 258 counted reviews
The evidence base is limited to 258 counted reviews, so the score is still based on a smaller review set.
The reviews we read include some complaints about pricing
The reviews we read include some complaints about pricing, shipment updates and tracking, and issue resolution.
Company information
Held by the carrier, not 5 Star Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About 5 Star Auto Transport
Open car shipping, enclosed auto transport and expedited shipping make up the work of 5 Star Auto Transport, a Hialeah, Florida car shipping broker. Its FAQ says the company serves clients in all 50 states.
Speed is the selling point here. The company asks for a 1 to 3-day window to schedule pickup once an order is confirmed. Its FAQ says it can usually arrange pickup within 72 hours. Expedited loads are usually picked up within 24 to 48 hours, the company says. 5 Star also publishes transit estimates by distance, from 1 to 2 days for trips under 500 miles to 8 to 12 days for routes over 3,000 miles. Rural pickup or delivery spots can add time.
Its FAQ says the team mainly serves dealerships and car rental agencies. The homepage also names collision centers and custom car shops as clients. Its listed specialties include auction pickups, port imports and exports, corporate relocations, snowbird moves, military PCS moves and classic or custom cars. Shipping a car that doesn't run usually adds $100 to $250, according to the FAQ.
You can pay by card, PayPal, Venmo, ACH or bank deposit. Corporate accounts can get Net 15 or Net 30 terms. The FAQ caps personal items at about 100 pounds of soft goods like clothing, secured in the trunk, with nothing in the cabin.
As a broker, 5 Star doesn't move vehicles itself. The carrier's cargo policy covers your car, and the FAQ says open carriers typically hold $250,000 to $500,000 in cargo insurance. Damage photos should reach 5 Star within 24 hours of delivery.
5 Star Auto Transport is the trade name of 5 Stars Auto Sales Inc, located at 1501 Palm Ave in Hialeah. The company is registered with FMCSA as a broker under USDOT 2336513 and MC-795152. Its broker authority is active.
